Returns & Refunds Policy

Effective date: August 21, 2026

The short version

Because our products are research chemicals whose integrity and chain of custody cannot be verified once they leave our facility, we do not accept returns of shipped products. Remedies are available only for problems we caused or that occurred in transit, as set out below. Unauthorized return shipments are refused.

Issues that qualify for a remedy

• Wrong item shipped (differs from your order confirmation)
• Missing item, verified against our fulfillment records
• Damage in transit to the product or its packaging
• Fulfillment or processing errors on our part
• Duplicate charges or billing errors (see Payment & Billing Policy)
• Lot fails to match its certificate of analysis. We may require a report from a qualified independent laboratory before approving a remedy on this ground.

Issues that do not qualify

• Change of mind, over-ordering, or products no longer needed
• Products that have been opened, reconstituted, or stored improperly after delivery
• Return requests without prior written authorization from us
• Any request whose content indicates human or animal use, or other prohibited use
• Delivery problems caused by a customer address error (reshipment available at your cost)
• Carrier delays after the package is moving and trackable
• Orders involved in payment disputes filed without contacting us first, or in suspected fraud

Claim window and documentation

Report damage, missing items, or incorrect shipments within 48 hours of the carrier’s delivery confirmation. Include your order number, photos of the product, interior and exterior packaging, and the shipping label. Billing errors should be reported promptly on discovery. Claims reported late may be declined if the issue can no longer be verified.

Before approving a remedy we review the order, payment record, fulfillment data, carrier tracking, and account history.

Remedies

Where a claim qualifies, we select the remedy appropriate to the situation: replacement, full refund, partial refund, or store credit. Original shipping charges are non-refundable unless the claim arises from our error.

Cancellations

Orders can be cancelled for a full refund only before processing begins. Once an order is packed or shipped it cannot be cancelled. We may cancel any order ourselves for compliance, fraud, or prohibited-use concerns; such cancellations are refunded in full.

How refunds are issued

• Card payments: refunded to the card used for the order, subject to the card provider’s processing times.
• ACH / e-check payments: refunded to the originating account; allow several business days after approval for bank processing.
• Approved manual payments: refunded to the same originating account through the provider-approved process.
• Crypto payments: because on-network transactions are irreversible, an approved refund is issued through a method permitted by the payment provider, based on the U.S.-dollar amount approved for refund.

Refunds go only to the original payer; we do not redirect refunds to other accounts, handles, or wallets.

How to open a claim

Email info@ascndtrading.com with your order number, a description of the issue, and the documentation above. We respond within 1 business day.