Shipping Policy

Effective date: July 23, 2026

Where we ship

We ship within the United States only. We do not ship internationally, to freight forwarders for export, or to destinations we associate with prohibited uses (see Terms of Service §3). We may restrict additional destinations when required by law or carrier policy.

Processing time

Orders are normally processed within 2–5 business days after payment confirms. Weekends and holidays are not business days. Processing starts after payment confirmation, not order placement (see Payment & Billing Policy). High-volume periods, compliance review, and carrier disruptions can extend processing times.

Rates and speeds

Available shipping methods, rates, and estimated delivery speeds are displayed at checkout before an order is placed.

Orders with a merchandise subtotal of $200 or more after discounts and before tax qualify for free standard shipping within the United States. Orders below that threshold pay the standard shipping rate displayed at checkout.

Delivery estimates are good-faith estimates, not guarantees; carrier delays can occur after handoff. Tracking is emailed when the label is created.

Signature and verification requirements

First-time orders require an adult (21+) signature at delivery. We may also require signature or ID verification on later orders based on order value, destination, fraud screening, or compliance review, and may require delivery to the billing address in some cases.

Product stability in transit

Lyophilized peptides are stable at ambient temperature for the duration of normal transit. Refrigerate vials on arrival per the storage guidance on the product page and certificate of analysis.

Lost, damaged, or stolen packages

• Damaged, missing, or incorrect items: report to info@ascndtrading.com within 48 hours of the carrier’s delivery confirmation, with your order number and photos of the product, packaging, and shipping label. Late reports may be declined if the issue can no longer be verified.
• Lost in transit: if tracking stalls with no movement for 7 days, contact us; we will open a carrier trace and reship or refund when the trace concludes.
• Stolen after confirmed delivery: once the carrier confirms delivery to your address, we are not liable for theft. We will assist with a carrier claim, but assistance does not guarantee replacement or reimbursement.

Address accuracy

You are responsible for a complete, accurate shipping address. We will attempt address changes before shipment but cannot guarantee them. Packages returned to us because of a customer address error can be reshipped at your cost.

Contact

Email: info@ascndtrading.com